Introducing PatientHub, reinventing marketing for Allied Health practices
The team at Local Health Marketing developed an Allied Health Marketing software to help Allied Health practices. Its core aim is to automate patient engagement; it's packed with excellent features to support this goal.
PatientHub is all you need to get connected with your patients, anytime, anywhere.
The PatientHub platform is a robust Customer Relationship Manager (CRM) that helps you communicate with patients, track and report on patients, and set automation to communicate with patients to support your marketing efforts.
PatientHub’s automation solution lets patients engage with your clinic without having to be available 24/7 and speaks on your behalf.
The system comes pre-built with different types of campaigns, making it an invaluable tool for any Allied Health Professional looking for innovative engagement with their patients.
No need to pay for 3 or 4 different tools to run your marketing efforts.
The platform consolidates all your existing tools into an all-in-one marketing tool.
Think email marketing platforms such as MailChimp, SMS Marketing tools like Twilio, dynamic phone numbers such as Delecon, website, Facebook, and GMB live chat integration.
Generate new patients automatically with PatientHub
As a practitioner, you know the importance of growing your practice. Yet, with increased competition, it’s become increasingly difficult to attract new patients.
You need software support for your practice and help to grow your business while focusing on what matters most – taking care of your patients.
PatientHub works to acquire new and returning patients into visitations, multiplying your ROI! In addition, PatientHub offers unparalleled services allowing you to expand your practice supporting your advertising efforts.
Automate all patient communication and boost income with PatientHub
Unlike most marketing tools, the system comes pre-packaged with customizable-designed campaigns specifically for practitioners in Allied Health fields such as physiotherapists, osteopaths, and chiropractors.
If you don't have a Practice Manager that can champion the product for you, PatientHub also has a package to run the software on your behalf.
PatientHub, connect with all your patients in one place
The four core dependencies; Interaction, Retention, Reactivation, and Engagement.
Patient Interaction
The Patient Interaction module enables you to set up automated actions that respond to patient inquiries via phone, web, ads, or social media. Powered by Google's DialogFlow, the system provides a completely automated, intelligent, and flexible way to manage patient inquiries.
All the messages from SMS, website live chat, Facebook, GMB messages are consolidated into one interface, lessening the management of multiple platforms.
Further, when the receptionist is having one of those days and is inundated with calls, the automated actions will save them time for those repetitive tasks of scheduling in bookings and managing canceled or no-show bookings. This module is highly customizable to suit every individual need.
Patient Interaction Benefits
- Save time with automated messages, no longer have to monitor multiple platforms.
- Content is created with you by an AI bot.
- Follow up missed calls & live chat with an automated text message that interacts with patients on your behalf.
- Improve your ROI with automated responses, which will generate more patients
Patient Retention
The Retention module works to aid in converting your existing patients into repeat visits. It does this through a sequence of follow-up SMS text messages and automated email activity. These actions are customizable to tailor your specific needs.
The system also helps you track and generate patient reports. For example, you will see lists of all the patients that have visited in a given month or year, plus their engagement levels with different marketing efforts used by PatientHub.
There is a CRM module that helps you manage customer data, provide reporting, and aid you in informed business decisions.
Patient Retention Benefits
- Increase number of returning patients.
- Improve customer loyalty.
- Reduce marketing costs.
- Never worry about forgetting a patient's birthday again!
Patient Reactivation
The Reactivation module works to actively prospect patients into visits, reschedule missed appointments and send automated reminders.
This feature works exceptionally well, especially if you're running Facebook campaigns with promotional offers.
The module sends SMS and automatic email reminders. The patient receives notification from the system, which will remind them of their appointment - either to reschedule or just show up.
Patient Reactivation Benefits
- Increase appointment conversion rates up to 50%
- Improve the patient experience with automated reminders.
- Send personalized messages to patients who missed their appointments.
Patient Engagement
The Engagement module works to aid in increasing your patient’s participation after their treatment via a membership area, where customers can log in and view a series of pre-recorded videos reiterating the stretches you offered during your patient's visit.
The patient can interact with them, but the system also sends automated emails announcing new video content that will encourage the patient to come back to the portal.
This module is excellent because it allows your patients to choose how much time they want to spend engaging with you – without having to be available 24/endlessly.
Moreover, this engagement engine has a payment gateway feature so that you can create an additional revenue stream for your practice.
Patient Engagement Benefits
- Increase customer engagement with your practice.
- Get more patients to follow through on treatment plans.
- They'll have a way to track their progress and follow your instructions at home.
- You'll get the opportunity to make an extra income stream for your practice, which is always lovely!
Conclusion
PatientHub, an all-in-one marketing system, tackles the four core dependencies of interaction, retention, reactivation, and engagement.
Not only does it provide a CRM system, but it also includes a powerful all-in-one marketing tool that can communicate on your behalf, 24/7.
The platform provides automated SMS text messages and email reminders to patients, as well as a membership area where your customers can log in to watch prerecorded stretches you offered during their visit.
Plus, the PatientHub system is highly intuitive for savvy people and is fully customizable to suit your needs.
Learn more about PatientHub and be sure to book a demo today.
